1. Right of Withdrawal (14-Day Cooling-Off Period)

In accordance with European Union consumer legislation, you have the right to withdraw from your purchase contract within 14 calendar days without providing any reason.

Withdrawal Period: The withdrawal period expires 14 calendar days after the day on which you, or a third party nominated by you (other than the carrier), acquires physical possession of the ordered goods.
Notification: To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement via email to mesh@meshwallcaddy.com prior to the expiry of the 14-day period.

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2. Return Conditions and Process

To qualify for a voluntary return under the standard right of withdrawal:

1. Item Condition: Returned items must be unused, in their original condition, and accompanied by all original packaging.
2. Return Address: All authorized returns must be dispatched to our designated return center:
meshwallcaddy
Oberliederbacher Weg 25
65843 Sulzbach (Taunus)
Germany
3. Return Shipping Costs: Unless the item delivered was incorrect or defective, the customer is responsible for paying direct return shipping expenses. We recommend utilizing a trackable shipping service, as meshwallcaddy cannot issue refunds for items lost in transit during return carriage without proof of delivery.

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3. Defective, Damaged, or Incorrect Items

If you receive an item that is damaged, defective, or inconsistent with your order summary:

Contact our customer support team at mesh@meshwallcaddy.com upon identifying the issue.
Provide clear photographic or video documentation illustrating the defect or damage along with your order details.
No Return Required for Damaged Goods: Once verified, you will not be required to ship the physical damaged item back to our address. Upon review of the submitted proof, meshwallcaddy will process either a full refund or a replacement shipment according to your preference.

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4. Shipping Delays and Logistics Investigations

We collaborate with established priority carriers, including DHL, FedEx, and UPS Priority services, to deliver orders across Europe.

Extended Transit Times: If your parcel exceeds the standard estimated delivery timeframe, please notify us at mesh@meshwallcaddy.com.
Carrier Investigation: We will formally initiate an official inquiry with the relevant carrier.
Resolution: Depending on the outcome of the investigation (e.g., confirmed loss in transit or prolonged logistical failure), meshwallcaddy will either issue a full refund to your original payment method or dispatch a replacement order.

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5. Refund Processing and Accepted Payment Methods

Once a returned item is received and inspected at our return center, or once valid proof of damage is accepted, your refund will be processed promptly.

Refund Method: Reimbursements are issued exclusively to the original payment method utilized during checkout.
Supported Payment Options: We accept payments and issue corresponding refunds via:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Supported Digital Wallets
Processing Timeframe: Credit card and digital wallet transactions typically reflect in your account within 5 to 10 business days following approval, subject to your financial institution’s processing times.

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6. Contact Information

For any questions regarding order returns, refunds, or logistics inquiries, please reach out directly:

Brand Holder: meshwallcaddy
Website: www.meshwallcaddy.com
Support Email: mesh@meshwallcaddy.com